in to What Your Following Wants

What’s in a Number?  Quite a Bit Apparently

Okay guys, can we go ahead and agree that Social Media is good for business?  At least in an empirical data kind of way?    Well, you might be surprised at how many skeptics are left out there.  Everybody knows “that guy” who will never be seen on Facebook and thinks that Twitter should never have been invented in the first place.  The funny thing is, “that guy” all too often happens to be a marketing manager or marketing influencer for their respective company.  For the good of everyone, new and concrete statistics are now available to add to your pro-social media arsenal.  When “that guy” says you are wasting time creating a Facebook Fan Page, you can remind him that 60% of people surveyed were more likely to refer a brand to a friend if they are a fan of that brand.  And for Twitter? Try 80% more likely.  “That guy” might waive this off as crazy talk.  If he does, forward him the rest of this article – We found some pretty compelling arguments and stats that are hard to dismiss.

Social Media Fans Much More Likely to Buy

Recent findings by Chadwick Martin Bailey and iModerate have given some reassurance to social media marketers looking to substantiate the time and money they put in developing a fandom on Facebook, Twitter and other social media outlets.  Take a look at the graph below where US internet users were polled on their Facebook fan habits:

We can see from this graph that Facebook fans are much more likely to not only buy your brand, but to recommend it to their peers.  Most of us could probably have guessed as much – when people are engaged with a product or service through channels such as Facebook and Twitter, brand visibility is heightened and they have a better chance of staying on the customer’s radar.  The trick for brands is to understand why people become fans / followers and then to capitalize on this built-in communication channel by making sure they are telling them what they want to hear. 

Why Your Fans are Fans and Why Your Followers Follow You

So what do your fans want to hear?  Why did they become your fan in the first place?  More data from the study referenced above sheds some light on these questions.  In the graph below, we can see that 61% of “Max Connectors,” or users having 500+ social media connections became fans or followers of a brand to learn about new products, services and features.  This group was also driven to fan or follow a brand to learn more about the company culture, worker’s policies and other corporate information.  For the rest of the users (<500 SM connections), 65% engaged with the brand in order to stay abreast of sales and new deals, while 61% were looking to learn about new products, features and services.  Not to be forgotten, many fans also cited entertainment as a factor in their decision to follow a brand.  Here is the chart:

And what about Twitter?  Do you know why your followers are following you?  If not, you may not be telling them what they want to hear.  The chart below shows strong evidence that supports the notion that many users follow brands on Twitter in order to receive exclusive deals and offers.  Being a customer of the brand and looking for interesting or entertaining content came in neck and neck as the second and third primary reasons users follow a brand on Twitter.

Dig Deeper, But This is a Good Place to Start

Any company with a product or service should keep these easy to remember stats in mind when developing their social media strategy.  While there are countless other ways brands can optimize their social media efforts, the basic concepts laid out above are a great place to start.  Knowing why people follow your brand on social media channels and comprehending what they want to hear is powerful stuff.

Finally!  A Way to Track Your Facebook Fan Page

If only there was a way to track Facebook Fan Pages with Google Analytics…

As Facebook Fan Pages gain momentum as a leading Social Media Marketing outlet, the need to effectively track this medium becomes all the more important.  Up until very recently, the only way to monitor your Fan Page was through the extremely limiting Facebook Insights.  Insights provides page administrators limited data on visitor demographics and fan interaction but is unable to report on visitor statistics, traffic sources, keyword data and some of the other extensive reporting that Google Analytics provides.  Thanks to some crafty out of the box thinking by London based web developers Webdigi, the code has been cracked and now everyone can track their Fan Pages using Google Analytics.  In this post, we will show you how to track your Fan Page with a step-by-step guide, including the necessary links to generate your personal Google Analytics tracking code that will be installed on your page.  We will also introduce you to the Social Media monitoring tool Unilyzer and show you how it can be used in correlation with Google Analytics to extract even more detailed and valuable information from Facebook and other Social Media outlets.  Let’s get started. 

Google Analytics for Facebook Fan Pages + Unilyzer = Tracking Bliss

Once you complete the installation of Google Analytics on your Facebook Fan Page, take your tracking to a new level using the Social Media Monitoring Dashboard from the Unilyzer (www.unilyzer.com).  The Unilyzer is a data-to-dashboard tool that uses Google Analytics to pull data from a wide range of Social Media outlets such as Facebook, Twitter and YouTube as well as social bookmark sites like Digg, Stumble and Delicious – using this data, the Unilyzer generates a personal dashboard with insightful charts and trending arrows which allows you to adjust your Social Media marketing efforts accordingly.  Before we tackle the process of tracking the Facebook Fan Page on the Unilyzer, let’s take a look at the following step-by-step guide you will need to follow to install Google Analytics on your Fan Page.

Google Analytics Installation Guide for Facebook Fan Pages

Installing Google Analytics on your Facebook Fan Page isn’t all that complicated, but you will want to closely follow the steps provided below as there are a few moving parts.  Luckily, the aforementioned web development company Webdigi (www.webdigi.co.uk/) has written up an extremely comprehensive “how-to” that will facilitate the process.  Let’s take a look at some excerpts from their article below.  If you’ve already installed Analytics to your page, scroll down to the “Unilyzer” section to learn how the Unilyzer, when used in correlation with Google Analytics, allows for an even more extensive tracking experience.

How to setup Google Analytics on your Facebook fan pages

“The workaround we use in our code is to include Google Analytics as an image instead of setting the standard Javascript. This method tracks every visitor to the custom facebook pages on Google Analytics. It required a combination of server side cookie management and an additional <img> tag to the bottom of the facebook fan page. Here are the steps to get Google Analytics working on your facebook fan page.

1) Setup Google Analytics account. If you already have one, create a new website profile. You can name it facebook.com or facebook.com/your_page_name. You will finally get your tracking code which looks like this UA-3123123-2
2) Create your custom img tag for each of your pages you like to track. EG: contact form, services, products etc. You can use our tool to create the Google Analytics link generator for Facebook pages.
3) Add the entire custom image html tag from step 2 to the bottom of each Facebook fan page that you need to track.

That is all there is to it! Google Analytics is not real-time, so you will need to give it some time. Approximately a day before you see the fruits of your “hard” work.”

For advanced users

“Use this method, if you don’t want to use our hosted link redirection as mentioned in the method above. You can download the entire source code which is just about three files to get this setup working on your own server (running PHP4.3 or above). The code is written in PHP and essentially creates the Google image tracking URL with the referrer, page information, ID, etc. The additional advantage of hosting this on your own server and domain is that visits from your website to your facebook fan page gets tracked, etc. You will also be able to customise further if you wish. Please do share any useful updates you apply to the tracking link code.

Facebook – Google Analytics Version 1.1 (Updated 21st Feb, 2010).  For advanced method – Download this code to use on your server.

If you don’t have a Facebook fan page yet, visit our tutorial for code and help on creating customised Facebook fan pages.

PS: We could not find any other source / blog that described how to get Google Analytics on Facebook fan pages! There is support for canvas pages and applications but nothing for Static FBML fan pages. Hope this helps and please leave your comments below.”

UPDATE:
1) A lot of users have asked how to track visits to the wall. Yes, this can be done. Please see the comments by iphp below.
2) Here is a screenshot to a staticFBML where the code should be placed

Source: http://www.webdigi.co.uk/

Google Analytics is now tracking your Facebook Fan Page – Wait, it gets better…

Facebook Fan Pages have really caught on as a great way for individuals and companies to create micro-communities of followers of their brand and/or cause.  Now that you have the capability of installing Google Analytics on your page, take the next step and use a tool that works with Google Analytics to even further enhance your tracking and monitoring efforts.  The Unilyzer (www.unilyzer.com) is just the tool you need if you are looking for even more in-depth reporting on your Fan Page and other Social Media channels.  We will first take a look at what the Unilyzer is and how it works before moving on to a more detailed explanation of how the Dashboard can be customized to report on specific information. 

The Unilyzer – a new comprehensive Social Media Monitoring and Tracking Dashboard 

A bevy of tools for tracking social media have been developed over the past few years, many of them quite effective in what they do.  With that said, they all have their shortcomings – too expensive, lack of reporting breadth, uninspired user interfaces, minimal tracking channel capabilities.  Some tracking tools are great but medium specific, reporting on only one Social Media outlet and requiring the user to manage multiple monitoring tools in order to get a truly clear vision of their Inbound Marketing efforts.  The new Social Media monitoring Dashboard Unilyzer, developed by Eman Bass, provides a great overall package combining a great user interface, numerous customizable data points, user-friendly functionality, and broad reporting on all of the major Social Media channels.  And now that Google Analytics can be easily installed to track Facebook Fan Pages, the Unilyzer is even more attractive as it offers the best combined analytical reporting of Fan Pages the market has to offer.  For more information about the Unilyzer’s tracking and reporting capabilities, visit www.unilyzer.com or click here to watch a short video that describes the Unilyzer’s basic functions.

All in all, the fact that we now have the capability to properly track Facebook Fan Pages is a very good thing and it will give Page administrators a level of insight that Facebook Insight does not.